- 300+ five-star reviews · VBA accredited plumbers
- Charged by the job, not by the hour, you approve the price before any work starts
Call 1800 571 216: 24/7 · Book online
Licensed and insured · Police checked and first aid verified · Australian owned and operated
Why property managers and landlords call OnCall
- 24 hours, 7 days: tenants don't lose hot water on a schedule
- 15+ years of emergency plumbing across Melbourne
- 300+ five-star reviews on Google
- One price for the job, approved by you or your agent before work starts
- ETA updates so you can tell the tenant when to expect us
- Police checked and first aid verified plumbers entering your tenant's home
What our customers say
"He turned up on time, went above and beyond, showed and explained everything and got the job done … he left the job site spotless."
Nancy Tayba, Google review
"After countless refusals from other plumbers I managed to get hold of Aiden and he DID NOT DISAPPOINT … In the end he completely solved the issue and even cleaned afterwards."
Tim Dacey, Google review
Call 1800 571 216: 24/7 · 300+ five-star reviews · Price approved before work starts
Tenant no hot water: an urgent repair
In Victoria, a failed hot water service is treated as an urgent repair for rental properties. That means it's not something to leave till Monday, and it's not something to put on next month's maintenance list.
The rules around urgent repairs, who arranges them, how quickly, and what happens if the rental provider can't be reached, are set out by Consumer Affairs Victoria. They change from time to time, so check the current rules on the Consumer Affairs Victoria website (consumer.vic.gov.au) rather than relying on a plumber's summary.
What we can do is get a licensed plumber to the property quickly and give you a clear answer on the fault and the cost.
How we handle rental hot water jobs: assess, explain, approve, fix
Assess. We find the actual fault, whether it's a failed element or thermostat, a pilot that won't stay lit, a continuous flow error code or a leaking tank.
Explain. You get a plain-English rundown of what's wrong and your options. If you're not on site, we'll call you or your nominated contact.
Approve. We price the job, not the hour, and nothing goes ahead until the landlord or property manager approves it. If we find more than expected, we stop and explain before anything changes.
Fix. We complete the approved work, test the hot taps, temperature control and safety valves, and tell you clearly what was done.
Property manager hot water plumber: what we take off your plate
- Tenant access. Give us the tenant's details and we'll arrange access directly, then keep you updated.
- Clear quotes. One price for the job, sent to whoever approves it.
- No upselling. We diagnose first and only recommend replacement when repair isn't practical or cost-effective.
- A plain account of the job. You'll know what failed and what we did, so you can update the landlord and your records.
- Insurance-related work. If a leaking unit has caused damage, we handle insurance-related work too.
Landlord hot water repair: what it costs and who decides
We charge by the job, not by the hour. The plumber assesses the system on site and gives a clear price, and the work only goes ahead once you (or your agent) approve it.
What moves the price: the system type and brand, whether the part is in stock, access to the unit, and whether it's a repair or a replacement. A failed thermostat and a split tank are very different jobs. See more on hot water repair cost.
If the unit is old or the tank is leaking, replacement may be the sensible spend. A leaking tank usually can't be repaired. We'll explain why and price the options, and you can read our repair or replace guide before deciding.
What we repair in rental properties
We work on all makes and models of the five main hot water types:
- Electric storage: common in units and older rentals
- Gas storage: pilot, ignition and thermocouple faults, gas safety checks
- Continuous flow: error codes and ignition faults
- Heat pump and solar: fans, compressors, boosters and pumps
- Leaks and valves, tanks, tempering valves and relief valves
If a fault goes beyond plumbing, such as an electrical problem outside the unit, we'll tell you and recommend the right trade.
For tenants
If you're renting and your hot water has failed, contact your rental provider or property manager first. They'll usually arrange the plumber. If you can't reach them, check the urgent repairs rules on the Consumer Affairs Victoria website before arranging anything yourself.
While you wait: if the unit is leaking, switch off its power or gas and turn off the cold water valve if it's safe to reach. If you smell gas, isolate the gas supply at the meter.
How it works
- Call 1800 571 216 or book online. Give us the property address, tenant contact details, system type if known, whether it's leaking, and who approves the work.
- We arrange access and dispatch. We contact the tenant and keep you updated on the ETA.
- On-site diagnosis. We find the fault and give you options and a clear price.
- You approve, we fix. Once you say yes, we complete the work and test it.
- You get the rundown. What failed, what we did, and anything else worth watching.
Rental property hot water questions
Is no hot water an urgent repair in Victoria?
Yes. In Victoria, a failed hot water service is treated as an urgent repair for rental properties. Check Consumer Affairs Victoria for the current rules.
Can you deal with my tenant directly?
Yes. We coordinate access with the tenant and keep you or your property manager updated.
Who approves the price?
The landlord or property manager. We give a clear price on site and don't start work until it's approved.
Do you attend after hours?
Yes. We're open 24 hours, 7 days, including weekends and public holidays.
How quickly can you get there?
We dispatch immediately for urgent jobs and send ETA updates. Timing depends on location, demand and weather, so we'll give you a realistic estimate when you call.
Will you recommend replacing the unit?
Only if repair isn't practical or cost-effective. We diagnose first and explain the reasons either way.
Can you fix it the same day?
Often, yes. We aim for same-day repairs across most Melbourne suburbs. If a part has to be ordered, we'll tell you the timeframe up front.
Tenant without hot water? Call now.
A licensed OnCall plumber will assess the unit, give you a clear price, and fix it once you approve.
Call 1800 571 216: 24/7 · Book online
300+ five-star reviews · VBA accredited · Price approved before work starts
What happens next: we'll confirm your details, give you pre-arrival advice if you need it, and send a plumber. You'll get ETA updates on the way.